Customer Service and quality are a high priorities at RangeHoods Inc.

Upon arrival of your unit, please inspect the exterior and interior for damages. Our shipments need signature required upon delivery unless stated otherwise. Once you receive your item, please open immediately. We are allowed 48 hours upon delivery by FedEx to file an insurance claim. If you do not open within the allotted time, you accept full responsibility for the unit and it cannot be returned. 

Is there a charge for requesting an return?

Yes, a 15% restocking and shipping both ways if you use our prepaid return label.

How long do I have to make a return?

All returns must be made within 30 days of delivery for 100% sale-able condition and in the original manufacturer's packaging.

Rangehoodsinc.com reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.

How can I make a return?

• Please email CustomerService@atlasusa.net with your original order number to see if you qualify for a return.

Please note if you return your item without a RMA number, you will forfeit your refund. 

When will I receive the refund for my return?

You will receive the refund in the same payment method used for the purchase within approximately 10-14 days, depending on your bank.

What if my item is defective or missing parts?

In the unlikely event that your order is incorrect, missing parts, damaged or defective, please call us within five (5) days of delivery and we will send you the correct product, replacement product, or replacement parts at no cost to you. Return the item(s) via the shipment method of your choice with tracking information.