(By purchasing any product advertised on this website the purchaser agrees to the following): we ship our units within the 48 continental United States. All other shipping zones are subject to additional fees and/or customs charges. We ship all of our units by ground services. Upon arrival of shipment, all packages must be inspected for damages on site. If the package appears to be damaged, please refuse the package then call our customer support center immediately for instructions. We can advise whether the visible damages to the crates are detrimental to the units. Once the unit is signed there is no way we can process the insurance claim with the Freight Company. In the event that the unit arrives damaged and the entire shipment or parts of the shipment is refused we will replace the unit/parts upon availability of replacement unit or parts that are damaged. Delivery is subject to delays caused by limited product availability or freight company problems. The unit must be installed by a licensed plumber and electrician, or it will void the warranty of the unit from the manufacturer. The purchaser of the shower unit accepts full responsibility and liability for its proper use, operation, and installation. This unit is not to be used for commercial purposes. The purchaser also agrees to hold harmless and indemnify us from any
Important Customer Notes - Please make sure you check that all items are present and free from any defects upon delivery and before signing the delivery note. You must report any missing or damaged items to RangeHoodsInc.com within 48 hours of delivery so we can help resolve this situation.
Upon Delivery - Please make sure you check that all items are present and free from any defects upon delivery and before signing the drivers delivery note. You must report any missing or damaged items to RangeHoodsInc.com within 48 hours of delivery so we can help resolve this situation. Our courier company can only deliver goods to a ground floor location and are not responsible for moving your items upstairs. Ensure that someone is able to assist the driver with moving heavy/bulky goods at the delivery location. If redelivery needs to be arranged because no one was at the delivery location an extra charge may be applied.
Cancellations & Returns - RangeHoodsInc.com will accept the cancellation and return of all items returned within 7 days from the day after the product was delivered providing the items are in perfect unused, re-saleable condition with the original sealed packaging. If packaging is unsealed it must be resealed. In the event where a refund is not due to faulty or misrepresented goods, the refund will cover the cost of the item only and not include the cost of delivery back to our warehouse. The delivery cost as specified by our courier company will be confirmed with you and deducted from the price of the item(s). Refunds will be made within 14 working days once the goods have been returned to our warehouse. If you would like to make a return then please send your request in writing (by post, fax or email) to our RangeHoodsInc.com head office so we can resolve your request.
Damaged Products - Upon receiving your item it is important that you open all packaging and check that items are present and not damaged. Any damage must be reported to RangeHoodsInc.com within 48 hours of delivery. Any damage that has been caused by transit of goods must be noted upon the carrier's delivery note. Carriers require that you sign for all items being in good condition upon delivery. It is important that somebody is present to receive and check the items for damage on the day of delivery.
Back Ordering - If your order is not in stock then a member of our sales team will contact you and give you a revised delivery date. At this point you have the option to withdraw the order if you are unable to wait.
Guarantee - All parts include a 12 month guarantee against defects. In the unlikely event that a defect develops in one of the parts then please contact our sales team who will arrange for a spare part to be delivered to you. Please note, RangeHoodsInc.com recommends that a trained engineer fit the spare part. RangeHoodsInc.com will not accept any liability regarding the installation of spare parts. Your statutory rights are not affected.